What is SwapMars?
How do I get points?
How do I determine the number of points desired for an item?
How to get help?
Where do I go to sign up?
How is feedback calculated?
Is it possible to get feedback removed or resetted?
Does it cost money to use SwapMars services?
What if I have a dispute?
What if I have not received my item yet?
How do I find a specific swap that I am looking for?
What are the swapping guidelines?
How do I request a swap offer?

Q:What is SwapMars?
SwapMars is an online place that brings together a community of users interested in swapping item for item or item for points. The idea behind SwapMars is "One Man's Junk is Another Man's Treasure."

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Q:How do I get points?
1) Post up an item and ask for points in exchange for the item.
2) Another Member offers you points for the item.
3) Complete trade and receive points.
4) You can use your points to trade for an item of another Member.

Note: you do not need to have points in order to trade on SwapMars.com. You can put up a direct trade where you trade your item for another item.

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Q:How do I determine the number of points desired for an item?
The points for an item should be fair in value. The best way to determine what is fair in value is to emulate real world dollar prices for an item and translate that into points with 1 dollar = 1 point. For example: The New 8GB iPod Nano is priced at $149 in the Apple Store, therefore the fair points value for the iPod Nano is 149. A used but somewhat new iPod Nano should be priced at a lower price than a new one. And, a poor conditioned iPod Nano should be priced significantly less.

 Q:What are the swapping guidelines?
• Only offer items that will appeal to fellow community members. Don’t waste time posting items you wouldn't put in your yard sale.
• All items must be fully functional. Items can be slightly damaged, but provide full details of damage when you post your description. Swapping a broken item will only give you a negative rating which all community members can view and could limit future exchanges.
• All items that are damaged in ways that make them unsafe to use are unacceptable. All electronics, tools and equipment of any kind must include all material essential for their safe operation.
• You must be the owner of your swap item or have the right to swap it. You are not allowed to infringe any copyright or any other article, which is under license.
• Items that are prohibited on Swapmars.com include: Recorded and digital media (such as Videos, DVDs, Computer and Video Games, Software, CDs, MP3s, all recorded music of any kind) not created by the copyright holder, including recopied media in any form, all illegal items, pornography, stolen goods, firearms, ammunition and weapons, living creatures and unauthorized/illegal wildlife products, prescription and illegal drugs, recopied media, counterfeits and unauthorized replicas, products that have been recalled by the Consumer Product Safety Commission (CPSC), hazardous materials (such as explosives, radioactive materials, flammable gases, liquids and solids, and toxic substances) and generally offensive material.

Swapmars.com reserves the right to make judgments about whether or not content is appropriate.

Any community members not following these guidelines will be immediately suspended from using Swapmars.com.

Be Honest about your Swap Offer
Describe your swap offer honestly. Describe any visible usage or operating defects of your items. Be up-front with fellow swap partner and declare the true condition of your item.

Examine your item before posting: maybe your CD has a scratch on it, your jeans have a small hole in the pocket or your antique table has a slight chip on one of the legs?

It’s also important to note the age of your item as well as any model numbers that can date your item. Your fellow swap partner will recognize if your bicycle is 12 instead of 2 years old!

Once the receiving swap partner receives your item, they will rate your service (based on the condition of your item, speed of transaction and shipping time etc) and post a rating for you.

Your online member profile will show all feedback from receiving community members.

Describing your Swap Offer
Every swap offer has a 'Brief Description' and a 'Detailed Description'.

The Brief Description will show wherever items are listed.
Create an eye catching description that will make your swap stand out and encourage curious community members to find out more details in the detailed description of your swap offer.

To help other community members find your swap offer, be sure to name your it as precisely as possible and list it in the category that matches your offer best.

Further Comments in your Swap Offer Description
When offering a swap, you can write additional comments for each swap offer. Let other community members know why you want to swap your item.

For example, “I received this brand new digital camera for my birthday but I already have one” or “I only wore these jeans twice before I lost weight and now they don’t fit”.

We all love a story – tell us why you want to swap!

 Over-view of swap process:

  -Login
  -Locate the swap item you want to request in the  listing 
  -Click on "view details"
  -You can choose "send offer"
  -Follow the process
  -Confirm the offer

Once you request this swap, the supplying swap partner will be automatically notified by e-mail.

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Q:How do I request a swap offer?
Click on 'View Details' for the item you want to swap with. Then click 'Send Offer' and follow the appropriate steps.

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